Case Studies

Hungry Howie’s Receives Above and Beyond Customer Service from SecureConnect’s Support Team

When Hungry Howie’s corporate began a franchise-wide effort to get all locations PCI compliant, general manager Kevin Cox assumed he would be faced with a difficult and time-consuming task. At the time, Cox already had a lot on his plate managing two Hungry Howie’s locations in the college town of Kalamazoo, Michigan. However, thanks to a well thought-out PCI initiative and a great vendor partner, what Cox experienced was a process that was, in his own words, ‘Smooth as silk.’ View PDF

Franchisee of a National Restaurant Chain Blind-Sided by Data Breach

Brian Jones assumed that his internet service provider was handling his PCI compliance and that mistake ended up affecting him more than he could have ever imagined. In 2011, his restaurant was breached and he began the long, confusing and trying process of resolving the situation and getting his business back on track and life back to normal. View PDF

McAlister’s Deli Multi-Site Franchisee Takes Action

The leadership team at McIndy Ventures, LLC, faced a challenge when seeking to achieve PCI compliance at all 15 McAlister’s Deli franchise locations in Indiana. The biggest obstacles were the same as many merchants have; understanding all of the PCI DSS requirements and determining what was needed to build a secure and compliant network. View PDF

Schlotzsky’s Franchisee Finds Direction with SecureConnect’s PCI Compliance Solution

Midwest Sandwich Co. was faced with this challenge for their three Scholtzsky’s franchise restaurants. Owner Jim Barnes admitted that he was confused when it came to all that was required for his restaurants to become PCI compliant. He had no idea where to start with PCI but knew he had to do it. View PDF

Lee’s Famous Chicken Franchisee Recommends SecureConnect

As the largest Lee’s franchisee and franchise veteran, EJG Enterprises, Inc. gives their account of why PCI is important in their business and why it should be important to other franchisees as well. Citing the relationship with SecureConnect and its comprehensive solution, EJG has successfully continued to secure their 15 locations and minimize risk of a breach. View PDF

Mellow Mushroom Finds Value in SecureConnect's National Account Program

After looking at several vendors, Mellow Mushroom decided that SecureConnect’s National Account Program, which offers franchisors a cost-effective, customized and comprehensive solution, was the best choice. “We considered four different vendors in the process and SecureConnect quickly became our biggest contender,” said Jeff Wiggins, CFO of Mellow Mushroom. Read more of the case study! View PDF

Ice Cream Franchisee Falls Victim to Data Breach

With little awareness or understanding surrounding PCI compliance, John Smith was not prepared for the negative consequences the security breach has had on both his business and his customers. Nearly two months after the initial discovery of stolen cardholder data, Smith’s business is still experiencing the damaging effects of a breach he never thought could happen to him. View PDF

Culver's Franchising System (Networld)

Recognizing the need for a comprehensive security and compliance initiative, Culver Franchising System wanted a solution that would help franchise owners implement more stringent security measures to mitigate risks and protect customers’ cardholder data. “Since PCI compliance can be a daunting task, we needed a solution that would allow franchisees to easily maintain PCI compliance,” said Dan Orth, a network analyst for Culver Franchising System. View PDF

Single Store Operator – Taco John’s

After learning that PCI compliance was a required business expense, Val Woods knew she needed to address it.  However, as a single store owner, Woods didn’t have an IT department or support staff to help direct her.  “Most of the vendors could only provide some of the services I needed” Woods said.  “What attracted me to SecureConnect was that they could take care of everything.” View PDF

RIO Management – Burger King

As a small business without a dedicated IT department, Burger King franchisee, RIO Management needed an expert to address its PCI compliance concerns and provide peace of mind for owner, David Cutter. Utilizing the SecureConnect easyPCI package option, Cutter is able to secure his multi-site restaurant environment and contact the support team with any issues. View PDF

WendCentral (Networld)

The sheer logistics of securing networks for 337 locations across the country seemed daunting to Ed Perotte, Field Information Systems Manager for Wendy’s franchisee, WendCentral.  The company needed a security solution that would fully comply with PCI standards. WendCentral contacted SecureConnect because of its comprehensive solution. View PDF

Mr. Goodcents Subs & Pastas Corporate

Mr. Goodcents has incorporated various education tools through SecureConnect to better equip franchisees with knowledge of the PCI DSS and why it cannot be ignored.  In order to implement proper security measures in existing restaurant locations and attract future multi-unit owner/operators, Mr. Goodcents had to demonstrate that they were able and willing to provide PCI direction for protecting their franchisees. View PDF

Taco John's Corporate (Networld)

Experiencing a loss of connectivity during the weekend rush can be devastating for payment card purchases.  Positive results from the SecureConnect cellular backup prompted Taco John’s to approve SecureConnect as its vendor of choice. View PDF

Roundtable Corporation - Dairy Queen^®

Before implementing updated software on its POS registers, Dairy Queen^® franchisee, Roundtable, wanted to ensure that everything was being done correctly and securely in light of PCI requirements.  Having witnessed several occasions of data breaches in the past, Mike Stump, Director of Information Technology at Roundtable, didn’t want to take any chances with sensitive customer data. View PDF