Technical Assistance Center

SecureConnect operates a 24x7x365 Technical Assistance Center (TAC) that is responsible for providing incident response, technical support, PCI assistance, and general customer service for all of our client’s SecureConnect services.  Technicians provide support services primarily via phone, e-mail, and the mySecureConnect portal.

With fully trained technicians in our call center providing proactive monitoring and support around-the-clock, you can have complete peace-of-mind knowing that your systems are protected day and night.

Access Information Anytime

The mySecureConnect portal includes an online ticketing system that allows you to manage, create and view tickets without ever calling the Technical Assistance Center.

Contact Support

The Technical Assistance Center is available to all SecureConnect customers to assist with any questions, concerns or any issues you may have. 

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Contact our Technical Assistance Center Hours of Operation: 24x7x365 Toll-free Phone: 888.949.7328, option 1 Local Phone: 952.279.2200, option 1 Email: support@secureconnect.com Online: Support and ticketing is available through the mySecureConnect Portal

Key Elements of Support Services:

• Proactive Monitoring: All of our SecureConnect locations are proactively monitored, so if any incidents or services outages arise, our TAC team will automatically be notified and immediately start resolving all issues.

• One Provider, One Call: Since SecureConnect, is a single source provider, we are responsible for our entire solution and have the resources to timely fix any elements of the system.

• Around the Clock Protection: Criminals and hackers don’t necessarily sleep at night – neither do we.  All SecureConnect systems are watched and repaired 24 hours, 7 days a week, 365 days a year.

As a member of HDI, the world's largest training and certification association for technical support professionals, we strive to provide the highest degree of service and support to our customers by continually enhancing standards within our Network Operations Center.