Overview
With SecureConnect, systems and staff provides support and monitoring to all of your SecureConnect installations 24 hours a day, 7 days a week, 365 days a year. This provides you with complete peace-of-mind by knowing that your systems are protected day and night.
Features of Monitoring and Support include:
- All SecureConnect locations are proactively monitored. If there is an incident or service outage, the BHI support team will be automatically notified and will begin working on solving the problem.
- With a single source provider, there is no finger pointing. SecureConnect is responsible for the entire solution and has the resources to timely fix any element of the system.
- Criminals and hackers don’t necessarily sleep at night – neither do we. All SecureConnect systems are monitored and we respond to incidents around-the-clock.
- In case of service failure, when a SecureConnect backup service has been activated for the location, a connection is automatically established and the site is brought back online.
Customer Support
Customer Support is available to all SecureConnect customers to assist with any issues related to customer’s offered services. Customer Support may be contact via the following methods:
Phone
(952) 279-2200
(800) 405-8513, Option 1
E-mail
support@secureconnect.com
Hours
24 hours a day, 7 days a week
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